Your account
Your selection

Information Delivery


Delivery Terms

recommanded postal
Running a command

Upon receipt of your order, we will send you an email confirmation of receipt. This email summarizes all your purchases.

Your order will be processed the same day or at the latest within 24/48 hours of this email.

The command is "validated" when payment has been received and that there is no anomaly. So your package is in preparation. You will receive an email "confirming the order." If a delay should occur, a stock of goods or any other problem, an email is sent to notify you and give you a new deadline.
For all orders placed on Saturdays, Sundays and holidays, the processing time starts from the first following working day.

When your order is ready, we will send you an email with a consignment number that will allow you to track the delivery of parcels directly on the site of the Post Office.

In Stock: package sent on the day of validation of the order placed before 12pm (no shipping on Saturday, Sunday and holidays).
Items to be made: add the processing time stated on the record (if a package has to make items and inventory items, the shipment will be done in a single package).
In case of early or late in the making, an email is sent to you.

Orders paid by credit card are processed in priority to the stock.

Special Act Châtel

It is simply a legal obligation recent obligations of the seller in the distance selling in general and electronic commerce in particular: The law requires all merchant site to display a deadline for delivery of the order that he undertakes to comply.
Article 28 of Law no. 2008-3 of 3 January 2008 ("Loi Chatel") states: The first paragraph of Article L. 121-20-3 of the Consumer Code reads: "The supplier shall provide, prior to the conclusion of the contract, the date by which it undertakes to deliver the goods or perform the delivery services.A default the supplier is deemed to have issued the goods or perform the services at the conclusion of the contract. In case of non-compliance with this deadline, the consumer can obtain the rescission of the sale as provided in the second and third paragraphs of Article L. 114-1. It is then reimbursed under the conditions of Article L. 121-20-1. '
In theory, it's simple: you order and online shop gives you the maximum date that you receive your package.
In practice: the computer is unable to tell the difference between an order placed the week, a weekend or a holiday. Imagine if your article is in stock (available within 0 days), you order a Saturday night. The deadline for submission is 48 hours. The site indicates that you will receive your package up on Monday. In practice, the trader will prepare your order Monday, the ship Monday and Wednesday you will receive, not Monday (and if the carrier also meets its deadline).
To overcome the problem mentioned above, Bonheur des dames chose to assign the default value of 2 days time availability of items "in stock".
In your shopping cart once you have submitted your order
* You will see the deadline appear: for orders paid by credit card;
* You will see the estimated time of receipt: For orders that are paid by check and bank transfer (availability times run from receipt of payment).
Attention computer does not know if the date of receipt falls on a Sunday or holiday! Add an additional 24 hours in this case.

Delivery rates


To order Excluding France, costs will be indexed to the weight of the package;

Any team Bonheur des Dames wish you a successful completion of your work


Deliveries are made in 48 hours by La Poste (France and Corsica, 4-6 days for Europe) with Colissimo Access Monitoring (France only, Colissimo International for the rest of the world).

The products are delivered to the address you specify on the order form.

In case of absence on the day of delivery, the postman will file a notice in your mailbox. You have 15 days to pick up your package at your post office.
If the package is returned to us as a result of an error or negligence on your part (incorrect address, no name on the mailbox, the fact that you do not go pick up the package at the post office following a notice of pass your factor ...), you assume the cost of returning the order. These fees must be paid in advance by check to the return.

Problems due to the damaged package carrier

Le Bonheur des Dames takes great care in preparing your package.
Upon receipt of the package, you need to check the condition of the packaging of the goods upon delivery and report any damage to the carrier on the delivery, as well as Bonheur des dames, within 2 days.

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, broken product ...) must be indicated on the delivery form of "handwritten reserves", accompanied by your signature.

 Le Bonheur des Dames disclaims any liability for the damage caused by the carrier.

In case of delay in delivery due to the carrier in relation to the date that we have indicated in the e-mail dispatch, we ask that you notify us of the delay by email.
We then contacted the Post to start a search for the package. A search of the Post can take up to 21 days from the date of commencement of the investigation. If during this period, the parcel is found, it will be returned to your home. If the package is not found, the Post considers the package as lost. We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of products or strike.

Delivery errors

You will need to make Bonheur des Dames on the same day delivery or later than the first business day following delivery, any claim of error of delivery compared with the data on the order form. Any claims made beyond this period will be automatically rejected.

You can make this claim:
- Fax: 01 42 87 70 95

Any claim not made in the rules defined above and within the time limits could not be taken into account and release Bonheur des Dames any responsibility vis-à-vis the customer.

In case of wrong delivery, any product for exchange or refund must be returned Bonheur des Dames in its original packaging, with Colissimo with insurance, at the following address:
Bonheur des dames
63, Avenue de la Résistance
93100 Montreuil

To be accepted, any return must be reported in advance to Bonheur des dames. If the product you are returning does not match the error you have previously indicated, we will not bear the cost of returning.
If the product received is your complaint, we will refund the cost of returning, and in return we will send the ordered product or refund your money.

Client Service
(+33)1 42 87 70 94
By Email
Free shipping
to mainland France
starting from 60€ purchase
Sign up for Email
Receive our newsletter.
I subscribe
I unsubscribe
Payment &
Cheque – Bank Transfer
traditional embroidery, cross stitch embroidery
counted stitch, tent stitch, cross-stitch
cross-stitch alphabet
embroidery accessories: thread dmc, mouline, embroidery hoop
small wares, notions accessories: needle, scissors, fabrics, mangifier
knitting accessories: knitting needle
products: embroidery kit, sewing kit, embroidery chart, tablecloth, hand towel, face towel, tea towel, napkin holder, pochettes, jam lid

Bonheur des Dames all rights reserved®
Site réalisé avec PowerBoutique - logiciel e-commerce