Upon receipt of your order, we will send you an email confirmation of receipt.
This email summarizes all your purchases.
Your order will be processed the same day or at the latest within 24/48 hours
of this email.
The order is "validated" when payment has been received and that
there is no anomaly. So your package is in preparation. You will receive an
email "confirming the order." If a delay should occur, a product is out of stock or any other problem, an email is sent to notify you and give you a new
For all orders placed on Saturdays, Sundays and holidays, the processing time
starts from the first following working day.
When your order is ready, we will send you an email. In order to access to the tracking information you have to log into your account, select "My Orders", then choose the order that is being shipped and scroll the page down. The tracking number as well as the link to the carrier's page are filled in the cases.
In Stock: package sent on the day of validation of the order placed before 12pm
(no shipping on Saturday, Sunday and holidays).
Items to be made: add the processing time stated on the record (if a package
has to make items and inventory items, the shipment will be done in a single
In case of delai or advance in the making, an email is sent to you.
Orders paid by credit card are processed in priority to the stock.
Special Act Châtel
It is simply a legal obligation recent obligations of the seller in the
distance selling in general and electronic commerce in particular: The law
requires all merchant site to display a deadline for delivery of the order that
he undertakes to comply.
Article 28 of Law no. 2008-3 of 3 January 2008 ("Loi Chatel") states:
The first paragraph of Article L. 121-20-3 of the Consumer Code reads:
"The supplier shall provide, prior to the conclusion of the contract, the
date by which it undertakes to deliver the goods or perform the delivery
services.A default the supplier is deemed to have issued the goods or perform
the services at the conclusion of the contract. In case of non-compliance with
this deadline, the consumer can obtain the rescission of the sale as provided
in the second and third paragraphs of Article L. 114-1. It is then reimbursed
under the conditions of Article L. 121-20-1. '
In theory, it's simple: you order and online shop gives you the maximum date
that you receive your package.
In practice: the computer is unable to tell the difference between an order
placed the week, a weekend or a holiday. Imagine if your article is in stock
(available within 0 days), you order a Saturday night. The deadline for
submission is 48 hours. The site indicates that you will receive your package
up on Monday. In practice, the trader will prepare your order Monday, the ship
Monday and Wednesday you will receive, not Monday (and if the carrier also
meets its deadline).
To overcome the problem mentioned above, Bonheur des dames chose to assign the
default value of 2 days time availability of items "in stock".
In your shopping cart once you have submitted your order
* You will see the deadline appear: for orders paid by credit card;
* You will see the estimated time of receipt: For orders that are paid by check
and bank transfer (availability times run from receipt of payment).
Attention computer does not know if the date of receipt falls on a Sunday or
holiday! Add an additional 24 hours in this case.
To order Excluding France, costs will be indexed according to the weight of the package;
Colissimo Access - without a signature
Deliveries are made by La Poste, Colissimo Access option (delivery without a signature).
prepared your parcel will be delivered to your postbox within 48 hours (indicative
time period). If your postbox is not big enough and if you are absent a
delivery notification will be left. This notification allows to choose another
delivery date at your convenience within 6 working days or to pick your parcel
the next day after 3 p.m. at the post office of your choice.If you do not choose any of these options you can
pick your parcel at your local post office within 15 days.
Colissimo Point Retrait (delivery to an access point) - Mainland France only
With Colissimo Point Retrait you have a choice between a large number of access points to pick your parcel.
- At the Post Office
You can choose among 10 000 post offices situated in mainland France where you would like to pick your parcel (without any delivery notification).
When your parcel is ready it will be delivered to the access point within 48h (time period is purely indicative). You will be informed by SMS and be e-mail. You can pick your parcel within 10 working days. When this period expires, the parcel is automatically returned to the sender.
You can track your parcel on www.colissimo.fr
– Pickup Relay
You can choose among 7500 merchants of the Pickup network close to your location. When your parcel is ready it will be delivered within 48h (time period is purely indicative) and you will be informed by SMS and be e-mail. You can pick your parcel within 10 working days. When this period expires, the parcel is automatically returned to the sender.
You can track your parcel on www.colissimo.fr
– Storage Pickup Station
You can choose one of 500 automatic storages to pick your parcel. Installed on the train stations, metro, parkings, commercial centers they are accessible 24/7 (except storages open according to precise schedules of commercial centers and transport zones). When your parcel is ready it will be delivered within 48h (time period is purely indicative) and you will be informed by SMS and be e-mail that will contain the codes which are necessary to pick your parcel within 3 working days. When this period expires, the parcel is automatically returned to the sender.
Deliveries are made in 48 hours by La Poste (France and Corsica, 4-6 days for
Europe) with Colissimo Access Monitoring (France only, Colissimo International
for the rest of the world).
For all orders destinated outside Mainland France the shipping cost will be determined depending on the weight of the package. The delivery time is purely indicative and is 3-8 working days depending on the destination.
The products are delivered to the address you specify on the order form.
If the package is returned to us as a result of an error or negligence on your
part (incorrect address, no name on the mailbox, the fact that you do not go
pick up the package at the post office following a notice of pass your factor
...), you assume the cost of returning the order. These fees must be paid in
advance by check to the return.
Problems due to the damaged package carrier
Le Bonheur des Dames takes great care in preparing your package.
Upon receipt of the package, you need to check the condition of the packaging
of the goods upon delivery and report any damage to the carrier on the
delivery, as well as Bonheur des dames, within 2 days.
Any anomaly concerning the delivery (damage, missing product compared to the
delivery order, damaged parcel, broken product ...) must be indicated on the
delivery form of "handwritten reserves", accompanied by your
Le Bonheur des Dames disclaims any liability for the damage caused by the
In case of delay in delivery due to the carrier in relation to the date that we
have indicated in the e-mail dispatch, we ask that you notify us of the delay
We then contacted the Post to start a search for the package. A search of the
Post can take up to 21 days from the date of commencement of the investigation.
If during this period, the parcel is found, it will be returned to your home.
If the package is not found, the Post considers the package as lost. We
disclaim any responsibility for the longer delivery times because of carrier,
especially in case of loss of products or strike.
You will need to make Bonheur des Dames on the same day delivery or later than
the first business day following delivery, any claim of error of delivery
compared with the data on the order form. Any claims made beyond this period
will be automatically rejected.
You can make this claim:
- Fax: 01 42 87 70 95
Any claim not made in the rules defined above and within the time limits could
not be taken into account and release Bonheur des Dames any responsibility
vis-à-vis the customer.
In case of wrong delivery, any product for exchange or refund must be returned
Bonheur des Dames in its original packaging, with Colissimo with insurance, at
the following address:
Bonheur des dames
63, Avenue de la Résistance
To be accepted, any return must be reported in advance to Bonheur des dames. If
the product you are returning does not match the error you have previously
indicated, we will not bear the cost of returning.
If the product received is your complaint, we will refund the cost of returning,
and in return we will send the ordered product or refund your money.